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TIPS & FAQs
Tips on Choosing a Pet Care Provider
Ask yourself these 4 key questions:
Are they bonded and insured?
We are because we will not take chances and neither should
you!
Will they visit your home before the first pet sitting
assignment to meet the pets and get detailed information
about their care?
We take the time to collect the information and to view the
premises.
Do they provide a service contract which specifies services
and fees?
We advise you of services and charges in writing and provide
you with a contract copy for your records.
Do they provide a service rating form for clients?
We want your feedback and we always want to ensure
satisfaction.
If your sitter or walker can’t do this for you…are you truly
comfortable?
Talk to us. See the difference.
Other checklist items you may include:
•The sitter provides references when requested.
•The sitter has experience in caring for pets and is clearly
mindful of their safety and well-being.
•The sitter shows a positive attitude during the initial meeting
and seems comfortable and competent dealing with animals.
•The sitter wants to learn as much as possible about the
animals in his or her care.
•The sitter is courteous, interested and well informed.
•The sitter takes precautions to make sure a client's absence
from home is not detected because of any careless actions or
disclosures by the sitter.
•The sitter has a contingency plan for pet care in case of
inclement weather or personal illness.
•The sitter calls to confirm or has the client call to confirm the
client has returned home as scheduled.
•The sitter exhibits courtesy and professionalism in all dealings
with staff members, customers and industry colleagues so as
to present the pet sitter and the pet sitting industry favorably and
positively.
•The sitter keeps regular office hours and answers clients'
inquiries and complaints promptly.
FAQs
What happens when I call you?
After a brief description of your needs we set up a time to meet
with you at your home. We have a list of questions designed to
help us understand your concerns and the needs of your
companion animals for in-home visits. You can show us where
their food, leashes and toys are and we get to establish a
connection with your animals. They may even remember us
when we come in your absence! For boarding or daycare, you
and your pet come for a visit and we can discuss your needs as
your pet has a good sniff around. We then both sign a service
contract.
When is payment made?
Depending on the length and type of service, a deposit may be
necessary. However, in most cases payment is due upon
completion of the service contract. This payment may be made
when the key to your home is dropped off. Or, if more convenient
for you, a cheque may be sent via the S.A.S.E that is left with
your invoice and sheet we provide for your comments. Please
do feel free to send us your thoughts about the service you
received. We value your feedback and want to improve.
Do you accept credit cards?
We accept VISA, MasterCard and Interac only at the Shelburne
boarding facility. Otherwise, cash or cheque are accepted.
Do you do have a "backup" if you are ill?
Yes!! That is why we have more than one person on our team.
We know that you are counting on us - we don't want to let you
down.
What do you mean by 1/2 hour visit in your dog walking
service?
This is mainly weather and canine health dependent. If it is
minus 30 degrees with the wind chill, we do not want to expose
your pet to that extreme for a full 1/2 hour period! A good rule of
thumb for your canine companions is that if you are cold, so are
they. We are trying to look out for the welfare of your pet. Also, if
you dog is post operative or ill, we will not want to tax their
system with extended walks. If it is necessary to curtail a walk,
we will ensure that your companion is still given the mental or
physical stimulation that a walk would provide. This is often
done with play or snuggle sessions.
What if there is something I need done and I don't see it on
your website?
No problem. Just ask. We are here to help and will do so if we
can.
Ask yourself these 4 key questions:
Are they bonded and insured?
We are because we will not take chances and neither should
you!
Will they visit your home before the first pet sitting
assignment to meet the pets and get detailed information
about their care?
We take the time to collect the information and to view the
premises.
Do they provide a service contract which specifies services
and fees?
We advise you of services and charges in writing and provide
you with a contract copy for your records.
Do they provide a service rating form for clients?
We want your feedback and we always want to ensure
satisfaction.
If your sitter or walker can’t do this for you…are you truly
comfortable?
Talk to us. See the difference.
Other checklist items you may include:
•The sitter provides references when requested.
•The sitter has experience in caring for pets and is clearly
mindful of their safety and well-being.
•The sitter shows a positive attitude during the initial meeting
and seems comfortable and competent dealing with animals.
•The sitter wants to learn as much as possible about the
animals in his or her care.
•The sitter is courteous, interested and well informed.
•The sitter takes precautions to make sure a client's absence
from home is not detected because of any careless actions or
disclosures by the sitter.
•The sitter has a contingency plan for pet care in case of
inclement weather or personal illness.
•The sitter calls to confirm or has the client call to confirm the
client has returned home as scheduled.
•The sitter exhibits courtesy and professionalism in all dealings
with staff members, customers and industry colleagues so as
to present the pet sitter and the pet sitting industry favorably and
positively.
•The sitter keeps regular office hours and answers clients'
inquiries and complaints promptly.
FAQs
What happens when I call you?
After a brief description of your needs we set up a time to meet
with you at your home. We have a list of questions designed to
help us understand your concerns and the needs of your
companion animals for in-home visits. You can show us where
their food, leashes and toys are and we get to establish a
connection with your animals. They may even remember us
when we come in your absence! For boarding or daycare, you
and your pet come for a visit and we can discuss your needs as
your pet has a good sniff around. We then both sign a service
contract.
When is payment made?
Depending on the length and type of service, a deposit may be
necessary. However, in most cases payment is due upon
completion of the service contract. This payment may be made
when the key to your home is dropped off. Or, if more convenient
for you, a cheque may be sent via the S.A.S.E that is left with
your invoice and sheet we provide for your comments. Please
do feel free to send us your thoughts about the service you
received. We value your feedback and want to improve.
Do you accept credit cards?
We accept VISA, MasterCard and Interac only at the Shelburne
boarding facility. Otherwise, cash or cheque are accepted.
Do you do have a "backup" if you are ill?
Yes!! That is why we have more than one person on our team.
We know that you are counting on us - we don't want to let you
down.
What do you mean by 1/2 hour visit in your dog walking
service?
This is mainly weather and canine health dependent. If it is
minus 30 degrees with the wind chill, we do not want to expose
your pet to that extreme for a full 1/2 hour period! A good rule of
thumb for your canine companions is that if you are cold, so are
they. We are trying to look out for the welfare of your pet. Also, if
you dog is post operative or ill, we will not want to tax their
system with extended walks. If it is necessary to curtail a walk,
we will ensure that your companion is still given the mental or
physical stimulation that a walk would provide. This is often
done with play or snuggle sessions.
What if there is something I need done and I don't see it on
your website?
No problem. Just ask. We are here to help and will do so if we
can.
